Vodafone removes useful extras and customers are not happy with it

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Vodafone customers can no longer get WiFi on the London Underground Londen (Image: VODAFONE • GETTY)

Since 2012, millions of people have been able to surf the web, check their emails or reply to WhatsApp messages while waiting for the next tube to arrive on the London Underground network. With a mobile signal hard to find deep beneath the streets of the capital, this service – provided by Virgin Media – has become vital for commuters.

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At launch, all the major mobile networks in the UK joined the scheme, giving their customers access to this broadband without paying a penny extra. However, it seems Vodafone no longer wants to be part of this service, as the provider has quietly cut off access to Wi-Fi in recent months.

That now means Vodafone customers who want internet access at metro stops will have to pay extra via Virgin’s Wi-Fi Passes. These cost £3 a day, £5 a week or £15 if you want a month of access.

It’s a big change from Vodafone and it doesn’t go down well with users.

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With more people starting to use the tube again after the lockdown, social media has been filled with complaints with one Vodafone user saying: “One of the reasons I switched from three to Vodafone was that I was still connected while traveling. Why did you stop Wifi in the metro? It’s a huge inconvenience and frankly not acceptable these days.”

Another added: “@VodafoneUK, So without notice you’ve withdrawn from London’s underground Wi-Fi. So Vodafone is now the only major provider not offering a useful service on the London Underground. Why?”

And one tweet said: “@VodafoneUK, who is the smart person who decided to cancel the contract with London Underground for wifi services? Now I can’t use Vodafone Wifi nor Virgin Media Wifi because it needs to be connected to your network provider… you are going to lose a lot of customers!”

It is unclear why Vodafone has discontinued this service or what the network wants to replace it with. A Vodafone spokesperson explained more about the move, saying: “We have made the decision not to continue our Wi-Fi service on the London Underground. We will continue to provide 4G on the Jubilee Line between North Greenwich and Westminster as part of a agreement with Transport for London (TfL).

“We also continue to invest in our overhead network across London, with improvements in coverage at key stations including Charing Cross, London Bridge and Waterloo in particular.”

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Neela Josh
I work as the Content Writer for Gaming Ideology. I play Quake like professionally. I love to write about games and have been writing about them for two years.

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