The Pokemon Company has released a statement asking consumers to refrain from using the previously released Pokeball Mobile Battery Anchor. This statement also includes a voluntary company recall regarding the Pokeball battery. The official statement from The Pokemon Company explains the reason for the recall and how to get refunds. [Thanks, Game Watch!]
The reason for the recall is due to reports of the Pokeball Mobile Battery Anchor burning. Although the cause of this issue could not be determined and no defect in the product design was found, The Pokemon Company still takes this issue seriously. For that reason, they have voluntarily recalled the product. The model in question is the Pokeball Mobile Battery Anker 10000mAh.
This product was originally available from June 2017 to October 2017. Those eligible for a refund can email or phone to arrange the refund. However, the Pokeball Mobile Battery Anker 10000mAh is included in the pokemon go deluxe set is not available for refund. In addition, The Pokemon Company is asking consumers to stop using the charger.
It is currently unknown whether foreign consumers are eligible for refunds for this particular product.
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