Windows 10 users hit by ‘nightmare’ bug leaving them with an impossible choice

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New Windows 10 update gives users a tough choice (Image: MICROSOFT • GETTY)

Microsoft issued a serious warning earlier this week with the Redmond company, urging all Windows users to install a critical update with a delay. This fix patches the infamous PrintNightmare bug that allows hackers to take full control of PCs, with the zero-day flaw being actively exploited by criminals.

It’s about as serious as it gets, but it seems this KB5004945 upgrade has caused some major headaches for some Windows 10 users. Social media platforms and forums are full of people complaining that the patch has disconnected some printers, rendering them useless.

This issue appears to affect some accessories with Zebra devices being the hardest hit. One user of these label printers said in a post on a forum page: “All 15 of my ZT220 printers have stopped working. We are the largest fish wholesaler in Hawaii and this has been a total nightmare today, so stupid.”

Microsoft has now confirmed the issue and is rolling out a fix, but says it could take at least 24 hours for Windows customers to receive it on their PCs.

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That is now giving Windows 10 users huge headaches as it seems like the only other way to fix the problem is to uninstall the critical KB5004945 update.

“We are seeing the same issues and the only solution at the moment is to uninstall the update,” said one user on the Zebra forum page.

Obviously, removing KB5004945 means users will be able to print again, but their PC will be open to hacker attacks.

As Microsoft explains, “A remote code execution vulnerability exists when the Windows Print Spooler service performs improper file operations. An attacker who successfully exploited this vulnerability could execute arbitrary code with SYSTEM privileges. An attacker can then install, view, modify or delete programs or create new accounts with full user rights.”

This attack basically means that a cyber criminal can install software on PCs, including terrifying applications that keep a log of everything typed on the keyboard. If the attack is hit, users could find personal information, such as banking details and passwords, in the wrong hands.

It is currently unclear whether other printers will also have issues after installing KB5004945, but the fix is ​​on the way with Microsoft explaining: “After installing KB5003690 or later updates (including out-of-band updates, KB5004760 and KB5004945), you may experience problems printing to certain printers The most affected printers are receipt or label printers that connect via USB.

Known Issue Rollback (KIR) resolves this issue. Please note that it may take up to 24 hours for resolution to automatically propagate to consumer and unmanaged business devices. Restarting your Windows device may cause the solution may be applied to your device faster.”

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Neela Josh
I work as the Content Writer for Gaming Ideology. I play Quake like professionally. I love to write about games and have been writing about them for two years.

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