Hundreds of Sky Broadband users are unable to connect to the Internet due to an outage
Update: Sky has confirmed that its broadband customers are experiencing difficulties getting online today. According to Sky, the problems with his broadband occur when trying to visit “some websites”. Customer Service Representatives issued the following statement: via the @SkyHelpTeam account on Twitter: “Sky Broadband customers may be experiencing difficulties accessing some websites this morning. We are investigating this as a priority and we apologize for the inconvenience.”
The original story follows below…
Struggling to get online this morning? It’s not just you. Sky Broadband – one of the UK’s largest providers – is facing a massive outage that has left thousands of frustrated customers unable to get online. Social media is full of complaints from Sky Broadband customers, who are unable to work from home, access online banking services, send or receive WhatsApp messages or back up their devices . Unfortunately, there is no word on what exactly is causing the problems, which seem to affect people in the UK.
NOW, formerly NOW TV, broadband customers are experiencing the same issues as the company is owned and operated by Sky.
Sky has confirmed that its broadband service is experiencing problems. In an update of his status page, who notifies customers of any planned downtime or issues with their services, confirmed: “Online Banking services are currently experiencing technical issues. We are currently investigating the issue.” The confirmation of issues appears to be related to the hundreds of HSBC, TSB and First Direct customers currently unable to log into their mobile or online banking apps.
In a separate post via the @SkyHelpTeam account on Twitter, Sky confirmed that broadband customers are experiencing problems trying to access “some websites”. It’s unclear whether the company has identified the root cause of the issue and whether it is directly related to the mobile banking issue listed on its status page. Crucially, the status page has not yet been updated to reflect the issues identified by the @SkyHelpTeam account on social media.
ℹ️ NEW: Sky Broadband
Sky Broadband customers may experience problems trying to access some websites this morning. We are investigating this as a priority and apologize for the inconvenience.https://t.co/mh4Ipg3Yst
— Sky Help Team (@SkyHelpTeam) August 20, 2021
Independent service Downward Detector, which monitors the performance of websites and online services by tracking social media mentions, showed a huge spike in complaints from unhappy Sky Broadband customers an hour ago. At its peak, more than 1,300 customers had complaints about the service every minute.
Using the geolocation data associated with these social media posts, it is possible to map complaints in the UK. According to Down Detectors, the broadband problems are affecting people across the UK, with the highest concentration in London, Manchester and Glasgow.
More than 1,300 people have complained about Sky Broadband’s problems this morning
Astonishingly, the issues surrounding Sky Broadband this morning don’t just extend to customers who can’t get online with their home Wi-Fi connection… but a number of companies have also raised complaints. One company, Gold Solutions Plating, tweeted: “We are experiencing some technical issues with our website. The problem seems to be when connected @SkyUK and not through another provider.” It is unclear whether this is a separate issue or related to the same malfunction.
Other companies, such as the popular website hosting service SquareSpace, have confirmed that their online tools are not available to those currently using Sky Broadband. Some customers had mistakenly believed that SquareSpace itself was experiencing an outage, which the company denied.
Thought I was the only one with a SKY BROADBAND DOWN PROBLEM!!!! @SkyHelpTeam
— Mr. John Jackson (@ijohnjassy) August 20, 2021
@SkyUK seems sky broadband has gone down across the country? any idea
— Spencer (@spenno34) August 20, 2021
We have received multiple reports from our UK customers. Looks like Sky is having issues with their service.
You can contact their support on Twitter. In the meantime, it might be best to use 4G Wifi until they fix these issues with their service.
— Squarespace Help (@SquarespaceHelp) August 20, 2021
Sky broadband going out just when I was about to buy concert tickets feels like a personal attack tbh.
— shelley (she/her) (@shelleyrqueen) August 20, 2021
@SkyHelpTeam Hi, broadband seems to be broken this morning – a quick search points to plenty of other customers with obvious Sky DNS issues. Any news? However, your broadband checker suggests “no problems”…
— Gareth Ryan (@wizbongre) August 20, 2021
More to follow, refresh the page for the most up-to-date information
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