Countless sites affected by the OVH cloud service failure

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One of the largest cloud storage companies in Europe, France’s “OVH Cloud”, was out for more than an hour on Wednesday, which reflected on the service of many sites, with preparations for its public listing.

The malfunction was reported around 09:00 GMT (07:00 GMT) on Downdetector, which monitors website performance, affecting countless shopping sites, cultural attractions and businesses, which have become unavailable to internet users .

The company, based in Roubaix (North), with over 2,400 employees and a turnover of 632 million euros, is one of the giants of French technology. She became famous as a website host before she managed to build a European cloud market largely dominated by American tech giants, such as Amazon, Microsoft and Google.

In his tweet Octave Klapa, founder and general manager of OVH, attributed the malfunction to “human error” and indicated that it concerned the “backbone”, the telecommunications network that connects the entire infrastructure of the company. The malfunction occurred after a router was installed at 9:12 am (French time) in the United States, according to a later statement released by the company, which apologized to its customers and promised a “transparent explanation of the causes and of the consequences “of the accident. The outage comes at a particularly bad time for the company as it seeks to attract investors as part of its initial public offering scheduled for Friday.

The company suffered a fire in its Strasbourg-based data center in March, which also caused massive disruptions to several websites. Several companies and individuals reported on Downdetector that their websites were unavailable and they were unable to access their emails or even use their phones.

Klapa explained in a tweet that the failure is linked to a technical maneuver decided by the service provider “OVH” after an increase in hacking attacks aimed at denial of service. He noted that “in the past few days, the disruption of attacks on the service has increased in severity. We have decided to increase our ability to deal with ‘these attacks’ by adding new infrastructure” in the United States.

“Bad router settings caused network outages,” he added. The company is expected to go public on Friday and is expected to generate around 350 million euros, while the company is valued at between 3.5 and 3.75 billion euros.

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